Clearing your browser's cache to fix problems

Sometimes problems occur with software because your web browser is "storing" old information. This can especially be the case after we have pushed out a new software update to our servers. Examples of issues maybe buttons on the product are missing or there are strange formatting problems.

Clearing your browser's cache can fix these issues. Here's what to do:

Chrome browser:


  1. Click "Chrome" on the browser menu (top left)
  2. Select Clear Browsing Data
  3. Check box "Clear Cache"
  4. Clear button "Browsing Data"
  5. Now close and reopen your browser just to be sure.

Other browsers:

Here's a more complete article of how to clear the cache of all the common browsers:'s-Cache 

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